Dom C Cag

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Verified Reviewer

Horrible people

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Vile discusting company that have no intentions of advising your company, they take your money using lie after lie then give you nothing but attitude. I would give them 0 stars if I could.
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Loss:
$2000
Cons:
  • Receive nothing

Preferred solution: Full refund

User's recommendation: Do not trust these people

Padraig D

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Verified Buyer
|

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Verified Reviewer

Disappointed with Unitel Direct’s service promises

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Disappointed with Unitel Direct’s service promises
I had the misfortune of engaging with Unitel Direct, and it was an absolute nightmare. They made grandiose promises of boosting my website's rankings and traffic, but in reality, they delivered absolutely nothing. My website's performance actually worsened during the contract. What's even more infuriating is their exit clause, which seemed designed to trap clients within their ineffective services. They threatened legal action if I dared to terminate the contract, even though they failed to deliver on their commitments. It's a classic case of empty promises and predatory business practices. Save your time, money, and sanity, and steer clear of Unitel Direct . They are a prime example of how some SEO firms exploit clients with false claims and unreasonable contracts.
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Loss:
$2600
Cons:
  • Complete gangsters taking advantage of small businesses
  • Promise better google rankings but not visible

Preferred solution: Full refund

User's recommendation: Avoid Unitel Direct, they are complete scammers

3 comments
Guest

I am going through the exact same thing with them. It's abhorrent!

Guest

Are you going to take your matter through court?

Santhiago Yyy

Are you going to take your matter through court?

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Sion E

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Verified Reviewer
| map-marker Barrow-In-Furness, England

Using the court system to scare people into paying

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Sounds great to start with but when you actually get into, its just a scam wrapped up in false promises. If you try to cancel as they have not delivered the service. The real fun begins countless emails and chasing, demands for payment. The threat you with Court action which was just thrown out thankfully but the counter claim was also rejected but at least a line has been drawn under the whole situation. My advice avoid at all cost but if you do engage them good luck.
View full review
Loss:
$900
Cons:
  • Evwrything

Preferred solution: Nothing, The court system has already decided on that

2 comments
Elloise Vpd

Hi mate, on what grounds did the court through this case out for?

Guest
reply icon Replying to comment of Elloise Vpd

That would be good to know

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Anonymous
map-marker Hull, Kingston Upon Hull

Telephone scam

pressure on line sales, stole money from my account. asked for contract, and performance figures with no joy. prey on small companies. then threat court action AVOID @ all costs.
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User's recommendation: AVOID

Graham T Ikx

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Verified Reviewer
| map-marker Bournemouth, England

Cowboy company

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Got put threw to them via118 they talk the talk couldnt do a web site contacted google they said it doesnt work like this so had to go to a professional company who also said you have been scammed now we are going to court got alot of interest in this business will update . Office of fair trading are interested now
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User's recommendation: Don’t bother cowboys ripping off customers

2 comments
Guest

Are the office of fair trading involved because I’d be happy to talk to them about my experience too?

Santhiago Yyy

Is there anything I can do regarding my situation with unitel direct for the financial loss I have

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Ainsley Dvu

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Verified Reviewer

Fuming with an inadequate service from a company that’s sole purpose is to harass for money without providing the service paid for.

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Wouldnt respond to basic requests. Wouldnt send me login details for my website after many requests. Took unauthorized payment from a bank card. Overcharged me for hosting and seo. Overcharged for apparent optimization. When concerns were raised I was plainly ignored. Finally stopped paying them and now they are harassing me for payments. Keep well clear of this company.
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Loss:
$1000

Preferred solution: Full refund

User's recommendation: Avoid at all costs.

Graham T Ikx

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Verified Reviewer
| map-marker Derby, Kansas

Conman

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Was told top of google locksmith page in Bournemouth nothing like it used old photos from a old website . Put on yahoo refused to pay took me to court unfortunately I have done some homework had it transferred to Bournemouth county court will update in December cowboy company ripping people off
View full review
Loss:
$139
Cons:
  • Cowboys

Preferred solution: Full refund

User's recommendation: Don’t bother cowboy company

1 comment
Guest

Any update, I’m having similar issues with them?

Anonymous

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Verified Buyer
| map-marker Walkden, Salford

Unethical and dishonest

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Unitel Direct - Unethical and dishonest
This company harassed my 76 year old mother with phone calls and high pressure selling tactics promising a great website and sales and they totally failed and misled her from day 1. She trusted this company. Instead they took over £5,000 from her and ignored repeated requests to cancel when they failed to do what they promised. They are now trying to take her to court after she stopped paying them, even though they failed to provide any service whatsoever. Please do not deal with this company, they are awful people.
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Diana A Mzy

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Verified Buyer
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Verified Reviewer
| map-marker Barrow-In-Furness, England

Scammers. AVOID!!!

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Unitel Direct - Scammers. AVOID!!!
Unitel Direct - Scammers. AVOID!!! - Image 2
Unitel Direct - Scammers. AVOID!!! - Image 3
Unitel Direct - Scammers. AVOID!!! - Image 4
AVOID AT ALL COSTS. Scam. Never use this service. Dodgy customer service. Much promises on the phone but as soon you sign its totally different and they wont admit it neither cancel service. Requires payment and threaten to start a court case. Wont cancel service telling its 12 month contract. Contacted them as soon as paid setup fee and they never got back. When I finally got on a phone with them they told me its impossible to cancel phone contract or whatever. Made some 5 minute website with link to my website that is hard to find and none of the pictures are mine, not my soap neither they asked for approval. Ignores requests to take it down My business suffered a great financial and reputation loss.
View full review
Loss:
$1600
Cons:
  • Threatens
  • Additional costs involved
  • Only contacts you for payment reasons

Preferred solution: Full refund

User's recommendation: Check all their reviews and AVOID AT ALL COSTS

1 comment
Guest

What is your outcome so far ?

Kay R Sht

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Verified Reviewer
| map-marker Ampthill, Central Bedfordshire

Diabolical Ts & Cs

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This company is an absolute farce and they steal your money!!! DO NOT ENTER INTO A CONTRACT WITH THEM!!! They tell you that you HAVE to sign up for 12 months - you cannot cancel at any time during that 12 months - and you have to give the 30 days written notice to cancel. If you are a day late they MAKE you sign up for another 12 months!!! DAYLIGHT ROBBERY!!!
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User's recommendation: Do not sign a contract with this company

Cristian C Bxd

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Verified Reviewer

Lier company

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They guaranteed to put me on first page on Google and they put me on bing and yahoo. What a waist of money. Now i cancelled my direct debit I complained to financial ombudsman. I will take them to court.
View full review
Loss:
$107
Pros:
  • Promised one thing and delivered something else
Cons:
  • Absolutely liers

Preferred solution: Full refund

User's recommendation: Avoid

Abbi Pjb
map-marker Cranmore, England

Totally gobsmacked I fell to their lies

Cold called me promising to generate me more business on google then I signed up after much pressure then once signed up said they had never made me promises made me a crap website to which they made lies about me saying I was a gas safe engineer which I wasnt Im an electrician to claim I was a gas engineer could land me in prison I told them that and they laughed at me and said we have got you on the top page of bing as their contract claimed but the sh1t website they made me said I was in Cheadle Cheshire and covered the area of Stockport and Manchester but actually Im in cheadle Stoke on Trent 50 miles away now they are sending threatening letters because Ive cancelled payments really? Bring it on my niece is a barrister no charge Ill get my money back watch this space or even better they disappear

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User's recommendation: Avoid avoid

4 comments
Guest

They took me to court Jan 24 and lost. My counterclaim for £5000 was successful.

Now waiting to get my money back but being ignored. Will be sending the court bailiffs soon.

Guest
reply icon Replying to comment of Guest-2464903

I’d be interested to talk to you about your court success, I’ve seen your review on trust pilot also, I’m having problems with them too.

Logen Sbe

Hi Guys I fell for it as well on the phone ,but as soon as I read the reviews i tried to cancel and did not sign there contract now they are threatening to take me to a county court fo £2000,I answered an email from there legal guys and told them I will see them in court.Ongoing Kind Regards Mike McGinn

Guest

Thank goodness someone has a way of fighting back with these people. I lost £3,000 and now being harrassed a few years later with a automatic account renewal fee for another payment.

How are they still here!!

I tracked down the people on trustpilot and managed to talk to 4 who are all disgrutled with them. So many peoples lifes messed upl.

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Nataya Lxr

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Verified Reviewer
| map-marker Maidstone, Kent

ONGOING COMPLAIT WITH UNITEL DIRECT

Hope you are sitting down people !!!

Satvir My 1st Account Manager Fleeces everyone BEWARE

Spent to date over £16,000 in past 16 months on .

Poor Template COPY websites Bad out of date advice

4 domains who knows why ?

Lack of Intense SEO I WOULD DAY NO SEO

Lack of Backlinks

Over priced Directories that do nothing

Lack of work on the sites No presence on Google Only on Bing and Yahoo might as well be invisible

Being Investigated now and reported as we speak

View full review

User's recommendation: UNITEL BEWARE

1 comment
Guest

We have also had dealings with satvir. Similar issues as you reported.

They have just sealed us into another 12 month contract. The cancellation process is horrendous. Our 1st cancellation email. They said it was too early.

Then our second They said they had received it and our monthly would be cancelled. When we questioned this we were told we had multiple account. So we asked for them all to be cancelled. They said they would be in touch , never spoke with anyone.

Then came the renewal Apparently the different accounts werent cancelled within the time frame? I think this is due to the domains . They used this as a clause to keep us in contract. I'm absolutely fuming.

Over 10.000 spent on a website for a fleet maintenance company. With a BIKE of all things on the picture. And spam messages from the public domains.

It has never helped us get even 1 job in 3 years. I'm at the end of my tether I really am

Graham T Ikx

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Verified Reviewer
| map-marker Bournemouth, England

Call Center not a good place

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Just reading the reviews on google dredful reading a call Center ripping people off no matter what you say to them there trash lie about what they can do just a call Center ripping people off
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User's recommendation: Don’t bother

Dimitar S Drv

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Verified Reviewer
| map-marker Barrow-In-Furness, England

Substandard service

On 27th of July 2022 my company GLS building contractors LTD - was offered marketing services by UNITEL DIRECT LIMITED (0693****) The offered services included: Bespoke Website Google Premium Domain name Hosting for 12 mounts SSL/SEO Maintenance The cost of this service was agreed to be £5,403.60 inc of VAT In connection of this initial agreement following payments has been made from my account. 1st of August - £250.80 5th of August - £2,394.00 16th of August - £250.80 16th of September - £250.80 17th of October - £250.80 16. November -£ 250.80 Total of £3,648 Against this amount of money - I was sold old version of my website (from year 2012) - insisting that my company offers Office refurbishment - which is not true since 2015. On the new bespoke website - my mobile was absent and missing. Text was copied from old version of the website. Pictures used were repetitive and with worse possible quality. Despite large number of emails and texts via Wats up (up till now end of November) UNITEL DIRECT LIMITED - refuses or is unable to re do the website on the acceptable level. Which is why - I am looking now to recover my losses of £3,648 as those services are substandard and unwanted anymore. Those services just harming the reputation of our company. I have more then 50 emails and massages - to prove the above statement. Also - I was never given invoice for the amount of £2, 394 - which I suspect is simply stollen with the VAT attached. People involved in this breach of contract and scam are: Michelle Cuthbertson Ellis Smith Karrin Connolly - accountant Alex Brown Christopher Michael Wilkinson (owner)
View full review
Loss:
$6000
Cons:
  • Scam

Preferred solution: Full refund

User's recommendation: Avoid this company

Jaysun Tpt

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Verified Reviewer
| map-marker Huddersfield, Kirklees

Rude & argumentative

My accounts manager who i always deal with put the phone down because I was adamant i wanted to cancel my website. Wouldn't take no for an answer. He was in an *** and put the phone down and sent me a txt. Now rings me again and denies he spoke to me yet his number again. Been with them years but only contact me on day of renewal. The contract states they will endeavour to contact me up to 30 days before renewal to see my options, but never do. KEEP AWAY ESPECIALLY FROM SIMON...
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User's recommendation: Just don't!!!!!

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